Customer Management

Complaint Management

The management of complaints in a quality management system is a fundamental process to ensure that the company responds effectively and promptly to customer reports. This process includes the collection, analysis, and resolution of complaints, with the aim of continuously improving the products and services offered by the company. The "Complaint Management" module is designed to optimize and simplify the complaint management process within the company.

CUSTOMER SATISFACTION

Customer satisfaction is a key indicator that measures how well a company's products (or services) meet or exceed customer expectations. This process is essential to ensure that the company maintains a high level of quality and continues to improve its processes over time. The "Customer Satisfaction" module is designed to collect and analyze feedback from customers, identify areas for improvement, and implement corrective actions to continuously enhance the products and services offered.